Online Reviews

Great company! I called two of the big companies and they were rude and expensive. Brandon was very nice and professional. I have been very pleased with the service. The are also easy to reach if you have questions or concerns. I can not say enough nice things about them.

We had Central Security install our security system about two months ago, and we could not be happier.  The owner of the company, Brandon, came out and was very thorough.  He checked every single window, motion detector, and both doors to ensure that they were all connected to the system, so we would have complete peace of mind.  We had him remove an extra keypad, and there was a hole afterwards, and he even took the time to fill the hole and make it look perfect.  I highly recommend Central Security!!

I’m sad. I thought I wrote this review MONTHS ago!
Vivint came door to door. Having wanted an alarm system for a while they pushed me into their like 5 year commitment. I couldn’t sleep that night and cancelled the next day. I contacted Central security and loved how Brandon did not push me to do anything I wasn’t ready for. I can NOT stand hard sellers. Just let me decided. Let me breath. I called him back a couple days later and he came out to install the system. Our house was pre-wired but we wanted to back up to cell phone. We also installed a motion and he took careful thought in placing where the furry creatures wouldn’t set it off (and it hasn’t happened)

I don’t like contracts. I want to know if you are giving me terrible service I can walk away. I have been happy with my decision to use Central and I sleep more peacefully at night!

Just call to get an estimate, and omg. What a nice girl!
So polite
Yep, I’m replacing my ADT ” always Done Twice” system for this awesome locally company!
So happy!
I don’t want it for free

My mom has been using Central Security for several years and loves the company. Jay is our alarm guy and he has always been courteous and prompt. The equipment Jay uses is high quality and he is always available if there’s a problem. If you are in need of a residential alarm system, Central Security should be at the top of your list!

After moving into our new house, I did some searching for a good local security business. I found these guys on Yelp and I couldn’t be happier. I have had their service for 8 months now and I will not be making a change. Installation was quick and the installer was extremely friendly and knowledgeable. A couple of weeks after installation, one of the sensors malfunctioned and our installer came back out the same day I called him to make the repair. Reasonably priced, very friendly, and completely local company. Central Security is great.

We wanted to update & improve our home security system. So naturally we went to fellow yelpers for reviews. We had quotes and free home estimates from several companies. Central Security won hands down! The lady who answered the phone at Central Security was very helpful in answering our questions, so we scheduled a home estimate. Brandon & another gentleman came out and checked everything over. There was absolutely no hard sell. Just great information. Central was able to work w/our current system and did not want hundreds of dollars for start up. They patiently explained how everything works w/their system. Besides home monitoring, they also have security cameras. The pricing was great. And our favorite is “NO CONTRACT”. Yes, you read that correctly. No Contract & No Hard Sell. If you wish to no longer use them, they just require a 90 day notice. (Most companies want a 36 mo. contract.)  We told them yes, and all was installed in about an hour. Two thumbs up, oops I meant 5 Yelp stars for Central Security. Glad we chose them.

Central security has provided nothing but excellent service. The prices are very fair, and the best thing was NO CONTRACTS. I met the owner,  Jay and he explained exactly what I needed, and what I really didn’t need. I would recommend this company to anyone that wants good service along with honesty from these guys. There are not to many businesses left out there, that actually care for their customers

Been with Central for 11 months now.  They have been great.  They had the best price.  We had the option of paying for our equipment up front or signing a contract to spread the cost of the equipment out over 1,2, or 3 years.  We chose to pay up front and have monthly monitoring with no contract.

We had an issue with the display on our keypad, the display died.  They came out and replaced no questions asked, no hassles.

We talked with several companies, some very straight forward some, not so much.  In the end, we chose Central because they had the lowest price overall.  They have the least expensive monitoring monthly fee I was able to find

Wow, Jay is super friendly and answers every question you have with clarity. I asked Jay about the cameras but Jay did not pressure me to buy them “just because” I was asking about them. He agreed to come back and install cameras at a later time if I ever wanted them. I have used this company for years. I moved away for a year and came back. We didn’t even have to think about what security company to go with. Central Security has that amazing small business feel because they value their customers’ satisfaction but they also have the experience, knowledge and professionalism like a large corporation!  -Margaret and Luis Macias

Brandon was here on time, replaced our battery and was out in a jiff. I’m still very happy with their monitoring service, which calls EVERY TIME after an alarm goes off. When I was with Brinks, I paid out the nose for their system and they didn’t call half the time an alarm was accidentally tripped. I’m also happy not having to be locked into a 3-year contract! I just can’t say enough good about these people, very impressed as always, and very grateful to have an honest company for my security needs.

Brandon is top notch. He’s not super pushy like ADT was when we asked them to come give us an estimate. He only charged us for the price of the equipment, which was really nice and saved us a lot of money compared to the other quotes we got from other companies.

I’d definitely recommend getting these guys as your security system provider. ADT sucks.

Great job with the install.  Fast, friendly, helpful and patient.  We had a problem after the initial install (old wiring that hadn’t been used in 10+ years).  They came back out the next day and repaired and walked us through a bypass over the phone until they could get there the next day

Seriously, call ADT, Brinks or any of the other big alarm companies . . . and then call Central Security. Instead of being pushed into a 3-yr contact, upsells on equipment and general scare tactics, you’ll experience the exact opposite with Central.

Called, made an appointment for the following day and Brandon showed up exactly on time. My system was acting up and Brandon straightened everything out – no charge. And I signed up for their no-contract (just month to month) monitoring service Everything was so easy.

I was also interested in camera security and Brandon patiently explained my options. I decided to wait for some new technology on its way and that was totally cool with Brandon. No pressure, no worries.

If you need an alarm, repairs or monitoring, do yourself a favor and call Central Security.

I needed a security system installed at my daughter’s rental home, done nearly immediately and at a reasonable rate. I got all that and much more with Jay at Central Security.  I’m based in another city and Jay handled everything on that end in San Antonio for my daughter and did so super fast!  Very prompt and professional!  I would definitely recommend them.

Called to get help with my DSC security system and Jay was more that helpful and knowledgeable . I would recommend them to any one looking for a home security system. They are family owned and they treat you as such. They now have a store in San Antonio TX.  Glad to see there are still some reputable security business….no over selling up front and honest.

Brandon was very professional. Never once tried to up-sale us on anything. He explained all of our options and let the final decision be ours. Within an hour and half the system was installed, he explained how it worked and explained all the cost associated with installing and monitoring. Excellent customer service!

So, this all started with a call to ADT. Yes, yes, I know they suck, but I wanted to get a baseline price from them before I started out on my own. I dont have a home phone, so I knew it would need to include the wireless portion. ADT sales people are high pressure and annoying. Besides the fact they dont know a thing about security systems. They only know sales. Next, I hit yelp and start asking around to friends. No friends had a security system installed but one and he is a DYI guy. So then I searched Yelp I found Central Security sitting quietly in the top 5 hits and figured I would give him a call.

Brandon answered the phone. Nice guy. Laid back. And his website seemed to really convey his knowledge of security systems. He showed up the next day and got to work. My system was new, but the board wasn’t compatible. No problem. He installed a new board for the system and updated the codes. Rerouted the system to call the monitoring company and I was done!

I have to thank all the Yelpers before me for the helpful reviews on Central Security. I didn’t take the process of getting a home security system lightly. Boy…am I happy I went with Central Security right off the bat. There is a reason every review I saw is 5 STARS! I wish more companies would take note of the wonderful customer service AND affordable prices. Brandon, the owner, who installed the system is a great guy to know. He is super smart and really easy to talk to. Plus, the system itself is awesome! You can use a really simple phone app to control the system. I couldn’t be a happier customer!

I contacted Central based on the strong Yelp ratings. My goals were to find a service not requiring multi year and find a company local. Russell came out on time and explained what equipment was already in the house and what was needed for the type of monitoring we wanted. He had to schedule a second trip due to additional equipment but was able to get everything taken care for us in a pretty short period of time around our schedules.

The 5 stars are for the quality of service on the sales call and implementation, the cost of service, the features with the service like remote monitoring, and meeting my two initial goals for the contract and local business support.

First class folks with great customer service.
I highly recommend this company if you are looking for home monitoring.

Had a nightmare dealing with ADT. Absolutely the worst here in Austin. So looked for alternatives. Found Central Security. Called them and Brandon showed up for the appointment on time. Got the whole system working and switched over.

All of this was done after months of ADT blowing it – in just a couple of hours. System now monitored, half the cost and got some problem door/windows repaired.

Support a local business and avoid dealing with the rip-off alarm companies by doing business with these guys if you’re looking for a reliable alarm company that is honest in Austin.

So far I have nothing but good things to say regarding this company. I asked way too many questions and every time Jay was nothing but helpful and thorough. They showed up on time for the installation and did and nice job while providing a quality system. They have competitor rates to the other companies but far exceed them in quality and customer service. I would recommend them to anyone looking to secure their home or business

I contacted Central Security Tuesday afternoon, looking for someone to do an estimate on Wednesday morning. I spoke with Brandon Adams who said he’d try to get someone there as early as I was hoping.

I received a call to let me know the tech was on his way. He seemed very knowledgeable, was professional, and helpful. I received the estimate and will post additional information after I secure a couple more estimates and make my decision.

The rates for service and support seem much better than most other service providers.

Another satisfied customer….I didn’t even bother with other estimates and dealing with ADT sales. I knew right away that Central Security would be right for me.

Dealing with Brandon was a breeze, he scheduled an initial visit, met with my husband and gave him all the information we required to set up security in our house. It didn’t take long for us to decide – the prices are incredibly affordable. Plus we had no desire to set up a land-line with Time Warner (like I need another reason to give that horrible company my money.) We were able to opt for the wireless option, which lets you receive calls to your cell phones – excellent!

After set-up and a false alarm late one night, Brandon came by and checked out the house to discover a sensor had fallen off. He fixed it and sweetly conversed with my in-laws about the ins and outs of the security system. He was very patient and informative.

Overall, I’d give Central System a hundred stars….and it doesn’t hurt that Brandon is very easy on the eyes ladies 

Brandon came out to my house and replaced the board and 2 keypads on my old DSC 632 security system. He took his time and explained everything to me. He set up all the codes, fully tested the system and the sensors and did an amazing job. I highly recommend Central Security, they are amazing!

Had my system about a month now. I like it. Brandon was very professional and took out the time to explain every point. I ordered some extra equipment however he was not able to get me the “updated” equipment I had inquired about. Also come to find out the most up to date keypads (LCD) was not even offered to me. I was thinking I was getting the latest and the greatest with a new system. Don’t get me wrong the system suits my needs however I am a bit of a techy and don’t mind paying the extra cost for having the latest technology. I think what really attracted to me was the no contract monitoring fee but it seems I paid upfront on equipment which most other companies seem to waive or have lower prices. My advice to anyone that would like to order a new system have them bring the system before they install it that way you know exactly what you are getting in regards to keypad, wireless motion etc. I can say Brandon took care of us and we have no complaints thus far.

This is a great security company. They are locally owned by a very nice young couple. This is our third home with a security system in different cities and by far the best. In the past, if there was a problem, someone came out and we paid for the service call and the needed work. Central Security warrants their work, comes promptly, does whatever is needed and there is no charge. If you are installing a security system, this is the company to use!!

Some of the other reviews are more detailed than what I am writing, but I just wanted to let people know that there are alternatives to the “Big” home security system companies.
My experience is similar to the other reviewers, it was very positive and I give the company and more specifically “Brandon” high mark.
Brandon, was honest, professional, and upfront with technical and financial information. My system was outdated so he performed all the necessary updates at a very reasonable $ amount. He walked me through the process and offered additional visit(s) if needed.
I highly recommend giving a local company a try, you wont regret it.

By far, the best customer service, monitoring, and rates available. Team and dispatch immediately answer our calls and visit for service requests – one time, Jay, our rep, waited over an hour before we returned to our property. Poor Jay even had to deal with our neighbor calling the cops on him – but hey, we really got our value because we had our alarm system and a live person to watch our property! Can’t beat the prices – I’ve used ADT before and for the same rate, we were offered way more and definitely feel safe in our home.

I have used several alarm companies in San Antonio, and was really dissatisfied with their service. and long contracts.
Central Security has been the very best!
I recommend this company to everyone.
Jay the owner, services his own accounts which makes this company very unique.
Jay has always shown professionalism, very service oriented, and the big one is….
he is ALWAYS ON TIME!
His prices are very competitive, and his product sells itself.
Kudos to Central Security…

I shopped around and Central Security provided the best pricing. I am very pleased with the customer service. I was working with another alarm company and had an issue with my system. I called Central Security and Jay came out quickly and took care of the problem.  He was friendly and professional. Having trust in the person who takes care of my alarm system is important. I trust Jay and plan on referring my family and friends.

Jay was great! He arrived on time as promised. He was very informative and easy to work with. I appreciate the “no nonsense” work ethic. I highly recommend Central Security.

Very helpful and knowledgeable Jay is an expert when it comes to security monitoring and installs. I was really impressed with the service and the professional attention to the details. I am and will recommend this company to everyone

With my husband traveling international monthly, I need to feel safe when I am home alone. The Central Security team installed, explained and monitors my home with professionalism and expertise! I am impressed with the customer service at Central Security, I have a direct person to call with any question that pops up.  Their service has been so outstanding in my home, and they are very affordable (super inexpensive!) as I plan my new office construction there is no question that Central Security will be the only choice to keep my business safe for me!

I called Central Security and Brandon showed up on time. He hooked up my existing system and added the wireless option. He worked fast, was very knowledgeable, and explained everything perfectly. The old company I was with was a total ripoff and continually raised their rates. Its so nice to be able to support local companies. You will not be disappointed by going with Central Security for your alarm monitoring.

This is the best security system around.  Not only is Brandon super knowledgeable and nice, Benee is SUPER friendly, never pushy and very patient.  She never got an attitude when we were playing phone tag and they are just so pleasant to work with.  The prices are great and they deliver!  The signs they put out front are noticeable and they came out and fixed the alert that wasn’t working!  I think they are about the nicest company around to work with!  5 Stars!!!!!!!!

very honest guys.. always returning your calls when there is a problem…and no contract, only 90 days advance notice….so far no problems.. almost a year of service…thanks!

Like many others, I have had ADT for years – well, did some construction on the house and needed to add a few things to the system and ADT was just so awful to deal with. So, asked around and Central Security was recommended – and they no doubt lived up to their reputation. From the first phone call to Brandon coming out to install the system and tolerate all my questions and concerns! He was so great – so helpful and so knowledgeable. And, like I said – so patient with all my questions and concerns. They are definitely 5+ stars for sure!

Central is the only choice for security in Austin. After a nightmare experience with ADT and their runaround with 3 yr contracts, I luckily found Central Security online. Brandon is super nice and a MacGuyver (sp?) with any security system. My faceplate unit was old and I needed a remote panic button. He said I might need a new faceplate for $40 but he was going to see what he could do ( I would have paid it). Well he was able to wire it so I didn’t need a new system. And Central only charges $20 a month vs $35 for ADT.

these guys really earn the reviews they have on here.   I had them put in my security system and they did a professional job, they answer the phones quickly with answers, and when I had a problem with the installation they showed up the same day to fix it.   They know their business and are very responsive and professional.

I called Central Security and Brandon showed up on time.  He hooked up my existing system and added the wireless option.  He worked fast, was very knowledgeable, and explained everything perfectly.  The old company I was with was a total ripoff and continually raised their rates.  Its so nice to be able to support local companies.  You will not be disappointed by going with Central Security for your alarm monitoring.

I did a great deal of comparison shopping before selecting my alarm company.  Central Security consistently came up as a top rated company.  In addition, I have friends that use and recommend the company.  

I contacted Central prior to moving in to my home to ask questions and schedule the install.  From the first phone call to the final install, the company was professional and courteous.

The day of the install Brandon was on-time and did an A++ installation.

The rate for service and the companies full support are better than most other service providers.

I definitely recommend using this company

Love these folks and Brandon is awesome!  Fantastic customer service and always there when I have questions or need assistance. I am a happy customer who has been with these folks for 5 years. You can not go wrong with this firm.

Brandon was a cool dude. He showed up on time and explained everything in a way that I could understand. He took his time and was very patient with questions that I had. He was very thorough in inspecting my home. He did not try to sell me services that I did not need. This is what all businesses should model themselves after. I now even have this cool app that can remotely access my security system. Im a techy person so this is a feature that I love. Thanks again Brandon. I would recommend him to my family and friends.

I had an old system in our home that needed to be “fixed” and operational.  I looked at Yelp – my go to online review – and saw the strong reviews for Central Security.  I also know there are other security companies out there to stay away from.  I called Central and scheduled a time for Brandon to come to our home.  He came out and quickly found the problem, put in a new motion detector and had us up and running within 45 minutes.  The 90 day contract is key – don’t get locked in for 3 + years with other companies.  

Brandon is knowledgeable and professional – At this time, I am very satisfied.  I will write another review after I have experience with the monitoring service.

I’ve been a customer of Central Security for two years now. These guys are knowledgeable, friendly and professional.

When I decided I needed to have a security system installed, my main goal was to avoid contracts. I shopped all the big name providers and quite a few local providers before I got to Central Security. What I found out with the other providers was that in order to avoid a yearly or multi-year contract, I would have to buy the hardware up front at exorbitant rates. I found the quote from CS to be extremely affordable with no contract.

Brandon is very courteous as to what the customer is requesting. He examined my house and recommended the most logical and most secure configuration without attempting to push unneeded hardware or services on me.

There service after the initial sale is what keeps me as a customer. They always answer my questions promptly and the one service call I did require was scheduled promptly and resolved.

An additional bonus is that this is a locally owned business with roots in the community. I’ll keep them as my provider as long as I have a residence in the Austin-Pluegerville area.

PUBLIC SERVICE ANNOUNCEMENT!

If you’re with a home security alarm company other than Central Security – STOP!  NOW!  Call Central Security and they will make you happy.  See details below from my previous provider, Another Damn Terrorist (ADT), and my recent awesome experience with Brandon (owner) and his wife, at Central Security.

Here’s what Another Damn Terrorist did to piss me off:

– Rude on the phone and I was transferred at least six times during a recent correspondence
– Incompetent sales people that did not sell to the need; way too pushy
– Security cables were actually wired on the OUTSIDE of the house when original install was done in mid-90’s (I will say that we have a one story, low pitched roof with not much room in the attic, but security cables on the outside of the house?)
– ADT called recently to inform us of a faulty signal they were receiving on their end about our system and tried to blame it on us…wtf?  How about, “We apologize, but we need to have one of our technicians out right away to assess the situation”

The Wonderful World of Central Security:

– Brandon and his wife are cordial and civil – it’s true!
– Brandon came over a week before his scheduled appointment.  He called and asked if it was cool for him to stop by since he was in our area and had a break between appointments…dude has his stuff together
– Asked what I wanted and went above and beyond providing the best solution – they know their stuff
– Eliminated the old mess of cables I had on the outside of the house and re-routed a cable through our attic
– Assured me that if I ever had an issue with our setup that they’d take care of it

I HIGHLY RECOMMEND CENTRAL SECURITY…THANKS BRANDON AND BENEE!